Online form
If your question isn’t urgent, save yourself time on the phone by filling out the form below with your details and query.
A member of the team will respond to you within 48 working hours.
24/7 Emergency Assistance
To speak to a member of our 24-hour Emergency Assistance Service, please call us on 0203 824 0713.
Please do not call this number if you do not need the 24 hour Emergency Assistance Service, as there are people who need the emergency support offered by this service that could be trying to get through.
Emergency Assistance Form
Claims - Claim Forms
To get your claim started, we’ll need you to complete a claim form – you can download a copy by visiting the Claims Information page.
Claims - Email
Please use the form below if you have a query about making a claim on your policy. If you have a query about your policy, for example cancelling your policy and getting a refund, please use the contact form on the Customer Services tab.
You can send the claims team an email by using the form below:
Complaints
If you would like more information on our complaints process or submitting a complaint, please visit this page.
